Order Policy

Below is an explanation of how we handle payment processing, shipping and handling, cancellations, changes, returns and refunds.

Please email if you have questions or need assistance.

Payment Processing

We accept Visa, MasterCard, Discover and American Express credit cards.

Payments are securely processed through industry leader Authorize.net of which SupplementRelief.com is a Verified Merchant.

We DO NOT retain or store your credit card information after the purchase. We DO NOT share your information with anyone. We DO NOT auto-subscribe you to anything. Your information is YOURS.

The charge will appear on your credit card statement as SupplementRelief.com with our phone number (888) 424-0032.

Shipping & Handling

A safe and accurate address for delivery must be provided at the time the order is placed. Once an order has shipped, SupplementRelief.com is NOT responsible for lost or stolen packages CONFIRMED BY THE CARRIER to be delivered to the address provided for the order.

We make every effort to get your order packed and into the carriers hands the same day, or by the next business morning if your order came in later in the previous day after carrier pickup, but we have no control over any delays that may happen within the shipping carrier's delivery system. Please order earlier if you are time-sensitive.

For orders with NuMedica products you may choose from the shipping options below on the Order Checkout form in the Shipping Information section on the first line that says Choose Shipping Method.

As of December 1, 2023, all FirstFitness Nutrition orders are placed on our distributor website supplementrelief.firstfitness.com, whereby FirstFitness Nutrition directly handles payment processing and order shipping, including the calculation of shipping fees.

Shipping Options

Country	Option	Schedule	Cost
United States	Standard	3-6 Days	$4.95
United States	Priority	2-4 Days	$9.95
United States	Free	7-10 Days	$0.00
International	FedEx International	4-7 Days	$79.95^*
International	GlobalPost International	12-21 Days	$39.95^*
^*International shipping costs may be higher depending on package weight and destination. If this occurs, we will contact you to approve the additional amount.

SupplementRelief.com may use the email or phone number provided on your Order to call or text you regarding Order Status or to inform you of changes to the Order Policy.

When your order ships we will send you a confirmation email with the delivery tracking information.

International Shipping

Shipping anything these days internationally is expensive. COVID resulted in more rigorous customs import processes, and now with much higher energy prices, international shipping rates are higher.

FedEx is the most reliable and faster carrier, at least for now, but they are expensive. Our FedEx international shipping fee is a minimum of $79.95. It usually makes more sense to get several months of supply (3 months or more) in one order to minimize the shipping expense per order over time. While the added weight of additional items may increase the base shipping price by a little (usually 10-25% depending upon total weight and destination), it is usually not very much relative to shipping an additional small order later.

We also offer a lower-cost international shipping option using GlobalPost International for $39.95. So far, they have been reliable in getting packages correctly delivered, but it takes 2 - 4 times as long to get the package delivered. Packages may take longer in the receiving country's customs process, and status updates may not be reported as quickly. Please be patient if you choose this option to save money.

Some International orders may cost more to ship depending upon weight and location. If that happens, we will contact you first and get your approval for any additional charges before proceeding. International orders may also be subject to additional customs fees and duties/taxes based upon the destination country's customs import laws and policies. These fees are NOT known or included on our order form and are typically charged and collected by the shipping carrier when they deliver the product to its final destination once the package has cleared the destination country's customs process. It is recommended that the buyer research custom import fees for the products/services they are importing beforehand to be aware of potential additional fees.

Shipping Refrigerated Products

Our manufacturers formulate probiotics to ensure their products retain viability until they reach the consumer. Probiotics are refrigerated until shipment, then shipped alongside an ice pack to ensure potency (Note: Ice pack will not arrive frozen, and product may not arrive cold). Orders placed on a Thursday-Sunday requiring cold shipping will not ship until Monday.

Cancellations

If your order has not been shipped yet, you can request a cancellation. Your original purchase amount will be refunded within three business days. If your order has already shipped, see Returns and Refunds.

Changes, Returns and Refunds

If you want to make a change to your order, please email us as soon as possible so we can make the change before your order ships. If your order has already shipped you may incur additional shipping charges for the second shipment and the return label for any products returned.

If we have made a mistake on your order, or the product arrives in a damaged or unusable condition, we will make every reasonable effort to right the situation quickly to your satisfaction. Problems of this nature must be reported to us within 5 business days of the package delivery date documented by the carrier status.

We accept returns subject to when the return is requested and the condition the product is returned in. All returns must first be authorized by contacting us. In your request, please let us know why you are returning the item(s). We will respond promptly with authorization, the return address, and a return shipping label if appropriate.

If your order has already shipped you can return any un-opened products within 30 days of receiving your order for a 100% refund of the price paid for the product, less the actual shipping charges we incurred to get the product to you originally and then returned, less a $10 restocking fee. Un-opened means the protective seal on the bottle or container, or the shrink-wrap on the box or kit, has not been broken and the product has not otherwise been damaged in any way. You may use the original packaging for the return or acquire your own. We will provide the return shipping label. We DO NOT accept returns for NuMedica products once the protective product seal has been broken.

Upon receipt of returned product(s), we will refund your credit card within three business days for the product(s) returned.